Returns and refunds
We believe that you will be satisfied with your purchase. If you feel that you need to return an item, we will keep this process simple.
You have the right to cancel your contract for the purchase of a product provided you notify us of the cancellation by sending an email to [email protected] no longer than 14 days after the day following the day on which the product is delivered. (Please include the following in the email you send us; Your full name, Order number, Confirmation of which item(s) you want to return).
You must return the product to us in an unused state, complete with packaging and all components within 14 days of notifying us of the cancellation, and you must pay the cost of returning the product to our nominated address (which we will confirm to you in reply to your cancellation email).
We will refund the purchase price you have paid for the product within 14 days of the items return. We will reimburse the price you have paid for the product(s) onto the same payment method you used for the purchase.
Please note that product returns are not able to be accepted in person at our office address and you must contact us by email before returning the goods.
At Toon World we always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, please contact us at [email protected] within 4 days of receiving your item with photos of wrong/damaged items. We will then advise you on whether you are eligible for a refund.
If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the same payment method you used for the purchase. Alternatively, we may offer to reprint (if applicable) and resend the item.
Refunds cannot be given if the fault is a result of your own actions such as product misuse.
Any package that is returned as ‘undeliverable’ 'not called for' or for any other reason, we will notify you via your registered email address. If you re-arrange delivery it will be subject to a redelivery charge. If you do not re-arrange delivery with us, within 25 days of the notice, we will dispose of your package and no refund or compensation will be available to you.